Questions clients ask us

How far in advance should I schedule my project?

We typically schedule 4 to 8 weeks out, depending on the season and project size. If you have a specific timeline, reach out as soon as you can and we’ll check availability.

Do I need to be home during installation?

Not necessarily. We need access to set up and for the final walk-through. Many clients leave for work during the day, and we’ll work out the details at your consultation.

What if I haven’t selected materials yet?

No problem. We can write your proposal with material allowances, guide you through your options, or visit showrooms with you.

Do you handle demolition of existing tile?

Yes. We can handle demo and removal as part of your project, and it will be included in your proposal.

What if you find issues during demolition?

We’ll show you what we found and talk through solutions right away. Any additional work is quoted separately.

How messy is tile installation?

There is some dust and debris, so we use plastic barriers, protect your floors and clean up every day. When we finish, we leave your space spotless.

Are you licensed and insured?

Yes. We’re licensed in Idaho and Washington, and we carry full liability insurance and bonds.

Do you offer a warranty?

Yes. All of our work comes with a 1-year warranty, so you have protection when you choose Fivestone.

What surfaces can you tile?

Just about anything that can be tiled, including showers, floors, walls, kitchen backsplashes, fireplaces, steam rooms, heated benches and decks.

Do you work with my builder or designer?

Yes. We work with homeowners, builders and designers, and we’re happy to coordinate with your team.

What if I’m not satisfied with something?

Your satisfaction is our priority. We address concerns right away, and we don’t consider a project complete until you’re thrilled with the results.